Our software products carry 60 days of free support. Technical support is available Monday thru Friday between 9:00 AM and 5:00 PM eastern time. Additional support policies may be purchased for a year or on a per call basis.

Download Fix Patch

The Accountant's Partner 20.1

Time It 20.1

Questions & Answers

                                                              The Accountant's Partner

                                                            The Check Writing Partner

                                                              The Consultant's Partner

                                                              The Pre-School Partner

Telephone - Facsimile Support

 Support   305 553-2400
 Facsimile 305 220-2666

Purchase Additional Support

You may buy additional software support using your credit card, PayPal or the On-Q Software online store. Please fill in all required fields in order to process your purchase.

Sales 800 553 2862


   (Online Store)

Additional Technical Support
Company/User Name (Required)
E-Mail Address (Required)


Print Support Order Form

Print Fax Support Form


E-Mail Support Form

* Required Field

Program Version # may be found at the opening program menu.
Program Registration ID (Reg ID.) may be found in the program opening menu, Your Name And Address. selection.

Name *
Company *
Telephone *
Email *
Program Name *  
Program Version *
Reg. ID. *
Issue *
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form registration

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 Help files

For our software help (.hlp) files to display with Windows Vista, Windows 7/8, or Windows Server 2008 and above you may need to download and install the suggested OS help file below free from Microsoft*

Microsoft Help File Names (Verify help file name with Microsoft as this is subject to change)

    Win 8 32: Windows8-RT-KB917607-x86.msu

    Win 8 64: Windows8-RT-KB917607-x64.msu


    Win 7 32: Windows6.1-KB917607-x86.msu

    Win 7 64: Windows6.1-KB917607-x64.msu


    Vista 32: Windows6.0-KB917607-x86.msu

    Vista 64: Windows6.0-KB917607-x64.msu


    Server 2008 32: Windows6.0-KB917607-x86.msu

    Server 2008 64: Windows6.0-KB917607-x64.msu

    Server 2008R2 64: Windows6.1-KB917607-x64.msu

You may alternatively download the On-Q Software 32 bit help or 64 bit help file installation.*

* Prior to downloading and installing any file be sure to perform a full system backup!!