Answers to common support questions on The Check Writing Partner software are available here. Simply click on the given issue below to read its corresponding answer.
Check Writer automatically tracks and assigns the next check number to use. How ever if you physically alter this number either in the Checking Account Information screen, during selecting to print checks, or during entering an after the fact check in provider history, duplicate check numbers could arise.
The message "Invalid record declaration" comes up when the system encounters data files in one version and the program in a different version. This will come about when you upgrade from a prior version and the conversion instructions were not followed correctly. Restore your prior version and data files. Go into the old version and verify the version number your are upgrading from (access help from any module and click on "About Check Writer"). Read over and go thru the conversion process again.
Once a provider ID is assigned, you cannot change it. If you wish to assign a new ID, you will need to delete the current provider and create a new provider. Remember all provider checks must be posted to history prior to deleting the provider.
It could be that the provider or its related check history been deleted.
You will get this message if your programs trial period has expired, or is about to expire. To remove this message and unlock your program simply enter the emailed or faxed access code you received from ON-Q Software Inc. as per your manual's instructions.
The Check Writing Partner - Support Questions & Answers The Check Writing Partner - Support Questions & Answers